We work closely with our shipping partners, but once your order has started processing, we cannot cancel or edit it. To track your package, check the carrier’s tracking link in the shipping confirmation email sent for the most up-to-date information. If you still have questions, our customer support staff is ready to help. Please email info@fluent.pet.

If you haven't received a reply from us in 1-2 business days, please check your spam or junk mail folder – our staff responds to every support inquiry. Also, sometimes we don't receive your email for technical reasons, so please try again.

If you need to talk to us directly, please use our live chat feature. We do try to speak with you immediately, but there can be up to a one-day delay due to increased chat volumes. Please refrain from using the contact form and chat at the same time. Duplicate conversations can cause further delays.

CUSTOMER SUPPORT HOURS
Monday-Friday: 8:00AM - 4:00PM PT
Saturday CLOSED
Sunday - CLOSED